And if you asked them what good customer service was, they wouldn’t be able to give you a clear answer.Įssentially, good customer service boils down to this, ‘ Treat people the same way you would want to be treated if you were in their position. They provide mediocre levels of service at best. Blah, blah, blah…īut the truth is, most of these businesses don’t provide great customer service at all.

These days, every business and manager seem to be saying that they give ‘ the best customer service’ around. Good customer service has become somewhat of a cliche in the hospitality industry. The Power of Outstanding Customer Service.

And that’s what hospitality (and bartending) is all about. In short, it will make you the most popular (and well paid) bartender in town.īecause providing people with high levels of service makes them ‘ feel’ good. When you provide that level of service, customers will tell their friends about you, they’ll rave to your managers about you, they’ll WANT to tip you more, and they’ll back again, and again, and again! And guess what? It’s exactly the same when you provide outstanding customer service behind the bar. That level of customer service inspires so much loyalty it’s ridiculous. You call them, you talk to a real person, and what you need just get’s DONE. No waiting on hold for hours, no arguing with the ‘customer service’ representative. How great does it feel when you call up your phone service provider and your call is instantly answered by a real person? And when you tell them your problem, BAM, it’s instantly solved. On the other side of the spectrum, we have outstanding customer service. The Power of Outstanding Customer Service He’s probably not smiling at you, he can’t be bothered to do more than just grunt in your direction, and when he finally does ‘throw’ a drink your way, he looks at you expectantly, waiting for a tip. Put yourself in their shoes, how do you feel when you rock up to a bar and you’re served by a miserable bartender who barely acknowledges your existence? It’s exactly the same for customers you serve behind the bar.

Bartender responsibilities